Privacy Policy
Last Updated: 1 September 2026
tranquil-snow ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tranquil-snow.com or engage with our services.
Information We Collect
We may collect information about you in various ways, including:
Personal Data You Provide
When you contact us through our website or request our services, we may collect:
- Name and contact details (email address)
- Information about your service requirements
- Business information if you represent an organisation
- Any other information you choose to provide in your communications
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (which may be anonymised)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To communicate with you about your service bookings
- To improve our website and services
- To comply with legal obligations
- To analyse website usage and trends
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for specific purposes
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where processing is necessary to comply with applicable law
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:
- With service providers who assist in operating our website and delivering services
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place when transferring data internationally.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
tranquil-snow
47 Commerce Street
London, EC2A 4PQ
United Kingdom
Email: [email protected]
Supervisory Authority
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.