GDPR Compliance
Last Updated: 1 September 2026
tranquil-snow is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page provides information about how we comply with data protection regulations and explains your rights.
Who We Are
tranquil-snow is the data controller responsible for your personal data. Our contact details are:
tranquil-snow
47 Commerce Street
London, EC2A 4PQ
United Kingdom
Email: [email protected]
What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name and title
- Contact Data: Email address, postal address
- Technical Data: IP address, browser type, device information, pages visited
- Usage Data: Information about how you use our website and services
- Communication Data: Content of messages you send to us
Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so. The bases we rely on include:
Consent
Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving communications about our services or accepting non-essential cookies.
Contractual Necessity
Where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. Our legitimate interests include operating and improving our website and services.
Legal Obligation
Where processing is necessary to comply with legal or regulatory obligations.
Your Rights Under GDPR
Under data protection law, you have the following rights:
Right to Access
You have the right to request access to your personal data. This is commonly known as a "subject access request" and enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to Rectification
You have the right to request correction of any incomplete or inaccurate personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data where there is no good reason for us to continue processing it. This is also known as the "right to be forgotten."
Right to Restrict Processing
You have the right to request that we suspend processing of your personal data in certain circumstances, such as if you want us to establish its accuracy or the reason for processing it.
Right to Data Portability
You have the right to request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object.
Right to Withdraw Consent
Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
How to Exercise Your Rights
To exercise any of your rights, please contact us using the details provided above. We will respond to your request within one month. This period may be extended by two further months where necessary, taking into account the complexity and number of requests.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
International Transfers
Where we transfer your personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities or transfers to countries with adequate data protection laws.
Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
Changes to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.